Cancellation Policy

Cancellation Policy For Kubwa Five Safaris

When planning a safari adventure with Kubwa Five Safaris, it’s essential to understand our cancellation policy. We strive to provide a seamless and enjoyable experience for our clients, and our policy is designed to ensure fairness and clarity in the event of cancellations. Kubwa Five Safaris has a clear cancellation policy that outlines the charges applicable based on the time of cancellation. Our policy is as follows:

Cancellations By Client (s) And Refunds | Compensation Policy

• • All cancellation requests must be made in writing and shall be effective on the date of actual receipt by Kubwa Five Safaris.
  • The amount of the cancellation fee is calculated according to the date on which the Kubwa Five Safaris receives written cancellation notice and the following cancellation charges apply to the basic program rate:

60 days or more prior to arrival	10% charge
59 – 32 days prior to arrival	25% charge
31 – 8 days prior to arrival	50% charge
7 – 3 days prior to arrival	75% charge
48 hours or less prior to arrival	100% charge

Kubwa Five Safaris reserves the right to deduct all expenses incurred from money paid.

• • Gorilla permits, chimpanzee permits and internal air tickets are 100% non-refundable.
  • No refunds will be made for clients in case they halt the trip when the trip has already started.
  • No refunds will be made for any unused services, late arrival or no-show of any of the members of the tour.

Cancellations By Kubwa Five Safaris

• Kubwa Five Safaris reserves the right to cancel the safari or any part of it for any of the following reasons:
• If the Kubwa Five Safaris or its supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome.
• If Kubwa Five Safaris reasonably believes that you may cause harm or damage to its reputation or to the reputation of its suppliers or to property belonging to its suppliers.
• If Kubwa Five Safaris supplier or suppliers is/are unable to host the event for any reason.
• If changes you wish to make to the booking mean it is uneconomical or impractical to hold the event.
• Should Kubwa Five Safaris cancel an event, it shall be rescheduled for a mutually convenient date, or a refund shall be provided to the client.
• Kubwa Five Safaris shall be under no further liability to the client for cancellation of the safari or any part of it. If, due to reasons beyond our control, an event is unable to take place due (but not limited) to the closure of premises, the ceasing of trading, or a change in supplier’s management, the Kubwa Five Safaris will provide the client with an alternative safari and if this does not prove possible, shall  refund the cost of the safari.

Cancellation By Joining A Group Safari

• • If one or more clients of a larger private group cancel a trip, they will be charged their part of the shared costs for that group trip, so that the rest of the group will not face any price increase. This amount is in addition to the general cancellation fees (as listed in section 8).

Complaints

• • Kubwa Five Safaris shall try to ensure that Kubwa Five Safaris exceeds the expectations in every area of the tour arrangements. However, suggestions are very much appreciated in order to keep improving the quality of the service.
  • Complaints must be reported immediately to Kubwa Five Safaris representative and to the supplier of the service in question, who will do their best to resolve the matter. If the problem is not solved to the client’s satisfaction, the complaint should be reported in writing and not later than 30 days after completion of the tour.
  • Liability for any complaints not notified in accordance with the above-described procedure cannot be accepted.

Liability, Emergency Policy, Health & Safety Policy, And Insurance Travel Documentation

• Kubwa Five Safaris will make every effort to ensure that all arrangements and services offered as part of the safari are carried out as specified in the most efficient way possible. However, the Kubwa Five Safaris does not have direct control of the provision of services by suppliers and, whilst every supplier is chosen with the utmost care, Kubwa Five Safaris does not accept liability for errors or omissions of such suppliers.
• Kubwa Five Safaris shall not be liable for any loss, damage or injury of any nature whatsoever whether to person or property.
• Whilst every care is taken, Kubwa Five Safaris cannot be held responsible for the direct or indirect costs of loss or damage to baggage or personal possessions.
• Kubwa Five Safaris cannot accept liability or pay compensation for unforeseen circumstances beyond the control of the Kubwa Five Safaris or its staff, including flight delays/cancellations or force majeure such as war or threat of war, riots, civil disturbances, terrorist acts, border closure, acts of government or other authorities, strikes, thefts, epidemics, road closures, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, technical and/or mechanical problems to transport and all similar events beyond the Kubwa Five Safaris’ control.
• It is the responsibility of the client (s) to ensure that they have the appropriate passports, visas, travel permits, health certificates and other documentation required for the safari.
• It is the responsibility of the clients to take proper medical and practical precautions in regard to health and safety. Medical advice should be sought well before travelling and follow the health requirements for your destination.
• Clients are strongly advised to obtain comprehensive travel insurance before coming to Africa. A valid travel insurance that covers your needs. We strongly advise you to insure yourself against any possible risk, including but not limited to: personal accident, death, medical expenses and emergency medical assistance, or emergency repatriation. We also recommend it covers cancellation and loss of luggage or personal effects. Local evacuation coverage is available in the unlikely event of a medical emergency while on safari with Kubwa Five Safaris.
• The respective laws of the country govern Kubwa Five Safaris’ liability to passengers carried in its own vehicles. All claims are subject to the jurisdiction of the courts of the country in which the cause of action arises.

Visa, Passport, and Travel Documentation

• It is your responsibility to ensure that you have valid passports (taking into account the local requirements of the country you will be travelling through), visas and re-entry permits which meet the requirements of immigration and other government authorities in the country/countries where the trip takes place. If your travel documents do not meet the requirements, Kubwa Five Safaris shall not be liable to you for any cost, loss or damage which you suffer, nor will Kubwa Five Safaris refund you the cost of any unused portion of your trip or any other travel arrangements.